Policies

Our Privacy Statement

We keep your private information private by:

  • Not selling your information- you’ve entrusted us with your personal information, and we’re committed to using it wisely. the YMCA of Springfield will not sell your personal information to anyone, for any reason, at any time.
  • Using Firewalls and encryption- We use firewalls and encryption technology to protect personal information on our computer systems.
  • Restricting who has access to your information- We take precautions to ensure that your internet account and personal information are accessible only by employees who are authorized to have access to your personal information.

Our Refund Policy

The YMCA reserves the right to combine terms, arrange collaborations, or cancel any program activity that fails to meet the minimum enrollment requirements. Refunds will not be given for reasons related to participant scheduling conflicts, unmet requests, team assignments, missed practices or games.

Refund Situations

  • YMCA Controlled Decision: Credit, Prorate, Possible Makeup
  • Family or Personal Decision: No refund
  • Program dropped before published drop date: Credit, Refund
  • Weather-Related – No refund, Possible Makeup
  • Holidays: Prorate